Cases

Results you can measure.

Six organizations across five industries. Results achieved as CIO, board member or delivery lead.

Human capital · 2020 to 2026

Randstad Mexico

Role: CIO.

Challenge

Ambitious growth targets and a business that had to evolve from outsourcing into new lines of business.

Approach

Generative and predictive AI strategy; digital signature, chatbots, CRM and ATS; candidate and client portals; BI strategy with BigQuery, Tableau and Looker Studio; adoption of agile methodologies and continuous improvement.

Results

  • Up to 50 % reduction in the total cost of technology.
  • More than 50 high-impact solutions and integrations in production.
  • Artificial intelligence embedded in operations, under a governance framework that regulates its use.
  • Zero medium- or high-severity findings under GDPR, ISO 27001 and LFPDPPP (Mexico's data protection law).
  • Scope expanded to internal audit, continuous improvement and operational excellence.

Healthcare · 2016 to 2019

ABC Medical Center

Role: CIO.

Challenge

A private hospital group with a significant technology gap and a US$10 million annual operation to transform.

Approach

Renewal of more than 40 % of the technology stack; master data management; Phase I of the new ERP; migration to the public cloud; restructuring of leasing contracts; a map of more than 100 processes; SAP SuccessFactors implementation.

Results

  • Annual savings of at least MXN 10 million from technology renewal and process efficiency.
  • Public cloud savings of MXN 10 million in 2018 and up to MXN 20 million in 2019.
  • 50 % optimization in leasing costs.

Financial services · 2024 to date

Conserva

Role: independent board member on the executive committee.

Challenge

Renewing the core banking system and governing technology risk from the board.

Approach

Alignment of technology strategy with profitability; leadership of the core renewal; generative and predictive AI strategy; management of cybersecurity and regulatory compliance risks.

Results

  • Renewed core banking system serving more than 100,000 active clients.
  • AI strategy and governance implemented.

Financial services · 2016

CAME

Role: CIO.

Challenge

A Mexican savings and loan institution (SOFIPO) on its way to becoming a bank, held back by an operating platform that prevented growth.

Approach

A plain-language assessment for the steering committee; an action plan aligned with business priorities; regulatory corrective actions; business case and selection of the new core banking system; creation of the BI and data governance functions.

Results

  • Legacy systems stabilized: technology stopped being an obstacle to growth.
  • Operations aligned with current regulation.
  • All in seven months with no additional budget, funded through optimizations.

Insurance · 2007 to 2016

Genworth

Role: applications manager, then CIO.

Challenge

Building the insurer's technology operation from scratch while local regulation was still being defined.

Approach

Design and construction of the operating platform in under a year; technology strategy to obtain licenses for three insurance companies from Mexico's insurance regulator (CNSF); BI strategy; opening of the León and Mexico City offices.

Results

  • A US$3 billion insurance portfolio run by fewer than 40 people.
  • SOX, PCI, internal and client audits with no significant findings.
  • Platform used as the foundation for opening new offices, starting with India.

Consumer goods · 2019 to 2020

Grupo Bimbo

Role: delivery manager on behalf of Dimajeff.

Challenge

Accelerating global digital transformation through proofs of concept.

Approach

Agile delivery of 23 strategic projects worldwide.

Results

  • 10 transformation opportunities delivered using AI and machine learning, Big Data, elastic computing, IoT and XaaS.

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